Shipping Policy

Here you’ll find information about delivery costs, processing times, and tracking your Ownpace Studio order.

If you need help with your order or delivery, contact support@ownpacestudio.com.

Shipping Destinations & Rates

We currently ship to the United States, United Kingdom, and Germany.

United States

Shipping Method	Estimated Delivery After Dispatch	Cost
Standard Shipping	7–14 business days	$5.99
Free Standard Shipping	7–14 business days	Free on eligible orders over $69.90
Express Shipping	4–7 business days	$9.99 where available

United Kingdom

Shipping Method	Estimated Delivery After Dispatch	Cost
Standard Shipping	6–9 business days	£4.99
Free Standard Shipping	6–9 business days	Free on eligible orders over £60
Express Shipping	3–5 business days	£7.90

Estimated delivery times begin once your order has been dispatched and do not include order processing time.

Order Confirmation

After placing your order, you’ll receive a confirmation email with your order details and shipping address.

Please check that your items and delivery details are correct, including your:

Street address
Apartment or unit number, where applicable
Postal or ZIP code
Country
Contact information

If you notice a mistake, email support@ownpacestudio.com as soon as possible with your order number and the correct information.

If you haven’t received your confirmation email within 24 hours, please check your spam or junk folder before contacting us.

Order Processing

Orders are typically processed within 1–5 business days before being handed over to the carrier.

Business days exclude weekends and public holidays.

Processing time is separate from the estimated delivery times shown above.

During busy periods, holidays, promotional events, or unexpected disruptions, processing may occasionally take a little longer.

If we become aware of a significant delay affecting your order, we will contact you by email where possible.

Your estimated total delivery time is the processing time plus the applicable transit time.

Shipping Confirmation & Tracking

Once your order has been dispatched, we’ll send you a shipping confirmation email with a tracking link or tracking number.

Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.

You can follow your parcel using the tracking information provided in your email.

Depending on the shipping service and destination, a local delivery partner may complete the final part of the journey.

If your tracking has not updated for an extended period or you need help locating your parcel, email support@ownpacestudio.com with your order number.

Delivery Estimates & Delays

Delivery times shown on our website are estimates and are not guaranteed arrival dates.

Actual delivery times may vary due to circumstances outside our reasonable control, including:

Carrier delays
Weather conditions
Customs processing or inspections
Public holidays
Local delivery disruptions
Remote or hard-to-reach delivery locations

If your order has not arrived within the estimated delivery window, please contact support@ownpacestudio.com.

We will help check the status of your shipment and work with the carrier to investigate where necessary.

Nothing in this policy limits any rights you may have under applicable consumer law if an order is significantly delayed or is not delivered.

Changing Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact support@ownpacestudio.com as soon as possible and include:

Your order number
The shipping address entered at checkout
The complete corrected address

We will do our best to help, but address changes cannot be guaranteed once an order has entered processing or has been dispatched.

A requested address change is not confirmed until you receive confirmation from us.

If a parcel is returned because the address provided at checkout was incorrect or incomplete, we will contact you to discuss the next steps.

Any applicable reshipping costs will be explained and agreed with you before the parcel is sent again.

This does not apply where the address error was caused by us.

Delivery Issues

If tracking shows an attempted or unsuccessful delivery, please check any notice or instructions provided by the carrier.

You may be able to arrange redelivery or collection directly with the carrier.

You can also contact support@ownpacestudio.com for assistance.

If tracking shows “delivered” but you cannot locate your parcel, please first check:

Around your delivery location
With other members of your household
With neighbors, where appropriate
With your building reception or mailroom, where applicable

If the parcel is still missing, contact us with your order number so we can help investigate.

Items Damaged in Transit

If your order arrives damaged, please email support@ownpacestudio.com as soon as reasonably possible.

Please include:

Your order number
A description of the damage
Clear photos of the item
Photos of the packaging, where possible

Please keep the original packaging while we review the issue, if practical.

We will work with you to arrange an appropriate solution under our Returns & Refunds Policy and your applicable consumer rights.

Where a return or replacement is required because an item was damaged in transit, Ownpace Studio will cover the necessary return or replacement shipping costs.

Customs & Import Charges

For international orders, customs duties, import taxes, or carrier clearance fees may apply depending on the destination and shipment.

Any such charges that are not collected at checkout or expressly included in your order total are the responsibility of the recipient where permitted by applicable law.

These charges are determined by local customs or tax authorities and are outside our direct control.

Customs inspections or clearance procedures may also affect delivery times.

If you are unsure whether additional charges may apply to your order, please contact us before placing your order.